The prices are per apartment and are calculated based on the number of people occupying each apartment (adults and children over 3 years of age). The number of people occupying the apartment should not exceed that indicated for each apartment (see fees) except for children under 3.
There is no charge if the cancellation takes place 7 or more days beforehand.
If the cancellation occurs between 7 and 2 days before the date, the costs resulting from the cancellation are 20% of the cost of the stay.
If the cancellation or modification is is 2 days before the stay or the client doesn’t turn up, a full charge will be made.
If a non-returnable reservation is cancelled the company will keep the full fee.
No. All the prices include the corresponding VAT. The price quoted at the time of booking is the final price.. The only extra costs correspond to additional services such as additional cleaning, pets, parking or cots.
There is a reception located at plaza de la Senyoria nº 2, at Port Saplaya. Outside of the timetable we will provide you with a telephone number for emergencies. The reception timetable is 10:00 to 14:00 and 16:00 to 20:00.
Outside of the Reception timetable there is an automatic check in service at a cost of 15 €.
This service consists of leaving the apartment keys in a safe in the patio next to Reception. The safe can be opened with a code. Should you solicit this service on making your reservation, a code will be sent to you by e mail the day before your arrival so that you can open the safe.
Informing Reception of your departure and handing over the keys. Should you need to leave before Reception opens, please leave the keys in the box provided, located on the left next to the entrance in Reception. There is a white gate with a space to insert the keys.
We ask all our clients to leave the apartments as they found them (rubbish thrown out, pots & pans, cutlery and crockery all clean, air conditioning and lights turned off etc) Should you require us to do these things, the extra charge is 20€.
The apartments are fully equipped with sets of 2 towels per person. The beds have sheets, blankets and bed covers.
Every 7 days from arrival, our team of chambermaids will provide fresh towels and bed linen.
Yes. There is a washing machine in each apartment or in the communal area on the terrace of the Trinquete building. Furthermore, each apartment has a foldable clothes horse to dry clothes, plus an iron and ironing board.
Please communicate breakages or losses as soon as possible at Reception in order to replace, repair or evaluate the cost. You will find a complete list of apartment contents in the Directory. Should anything be broken or missing on your departure, a charge will be made upon your deposit.
Yes. Please inform us when making your reservation that you will be bringing a pet. The pet should be appropriately trained and not bother the other guests. We will provide bowls for food and water for your pet and a 10€ fee is charged for pets.
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